1. Introduction
These Terms and Conditions govern the use of this website and the purchase of arm sleeves and related products offered through it. By accessing the website, browsing its content, placing an order, or purchasing any product, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before completing a purchase. If you do not agree with any part of these terms, you should not place an order through the website.
Nothing in these Terms and Conditions is intended to exclude, restrict, or reduce any rights granted to consumers under applicable United Kingdom law.
2. Business Information
The business responsible for operating this website and supplying products purchased through it is:
Company: Alvessa
Address: 1 ELM GROVE, URMSTON, MANCHESTER, M41 9LN
Email: support@alvessa .online
Telephone: +44 7809738464
Customers may use these contact details for questions relating to products, orders, payments, delivery, cancellations, returns, refunds, complaints, or these Terms and Conditions.
3. Products
The website offers arm sleeves and related products for purchase.
Product information is provided to help customers make an informed purchasing decision. This may include product photographs, descriptions, colours, materials, sizes, measurements, designs, features, availability, and other relevant information where applicable.
Customers should review the product description and available product information carefully before placing an order.
We take reasonable care to ensure that product descriptions are accurate. However, minor differences may occur between photographs displayed on a screen and the physical appearance of a product.
Colours may appear slightly different depending on screen settings, lighting conditions, display technology, photography, and individual device configuration.
Unless explicitly stated otherwise, photographs and illustrations are intended to represent the relevant product and should not be interpreted as guaranteeing an exact colour appearance on every device.
4. Product Availability
All products are subject to availability.
Displaying a product on the website does not guarantee that the product will remain available until an order is accepted.
Availability may change because of customer demand, stock adjustments, inventory errors, damaged stock, supply issues, technical errors, or other operational circumstances.
If a product becomes unavailable after an order has been submitted, we may contact the customer regarding the affected order.
If we are unable to supply an ordered product and payment has already been taken for that product, the appropriate amount will be refunded.
We are not required to continue supplying a product after it has been discontinued.
5. Ordering Products
Customers may place orders through the purchasing process provided on the website.
Before submitting an order, customers are responsible for checking the information entered during checkout.
This includes, where applicable:
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The selected product
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Product quantity
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Size
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Colour
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Delivery address
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Billing information
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Contact information
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Order total
Customers should correct any errors before completing the order.
Submitting an order constitutes an offer to purchase the selected products subject to these Terms and Conditions.
Receipt of an order does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including product unavailability, incorrect product or pricing information, suspected fraudulent activity, payment failure, or an inability to fulfil the order.
6. Order Acceptance and Contract Formation
A legally binding sales contract is formed when an order has been accepted in accordance with the purchasing process operated through the website.
An acknowledgement confirming that an order has been received does not necessarily constitute acceptance of that order.
Where an order contains several products, acceptance may apply separately to individual products if appropriate.
We may contact a customer if further information is reasonably required to process an order.
Customers must provide accurate and complete information when placing an order.
We are not responsible for delays or failed deliveries caused by inaccurate or incomplete information provided by the customer, except where responsibility cannot legally be excluded.
7. Prices
The price applicable to a product will be the price displayed during the purchasing process when the customer places the order, subject to correction of genuine and obvious errors.
Customers will be given an opportunity to review the total amount payable before submitting an order.
We may change product prices at any time. A price change will not normally affect an order that has already been accepted.
If an obvious pricing error occurs, we may contact the customer before processing the affected order.
We are not obliged to supply a product at a clearly incorrect price where the pricing error should reasonably have been apparent.
Any applicable delivery charges or other mandatory charges presented during checkout will form part of the total amount payable.
8. Payment
Payment must be made using one of the payment methods made available during checkout.
Customers are responsible for providing accurate payment information and confirming that they are authorised to use the selected payment method.
An order may not be processed if payment is declined, rejected, reversed, cancelled, or cannot otherwise be authorised.
Payment processing may be carried out through payment service providers used by the website.
Customers must not attempt to make payment using fraudulent, stolen, unauthorised, or otherwise unlawful payment information.
Where a payment is subject to additional verification, processing of the relevant order may be delayed while verification takes place.
9. Delivery
Products will be delivered to the delivery address supplied by the customer during checkout.
Customers are responsible for providing a complete and accurate delivery address.
Any delivery information shown during checkout or elsewhere on the website should be understood together with any applicable statutory consumer rights.
Delivery may be affected by circumstances outside reasonable control, including carrier delays, transportation disruption, severe weather, customs procedures where applicable, public emergencies, or incorrect delivery information supplied by the customer.
If a delivery problem occurs, customers should contact us using the contact information provided in these Terms and Conditions.
Nothing in this section limits any delivery rights available to consumers under applicable UK law.
10. Responsibility for Delivery Information
Customers should ensure that their delivery information is accurate before submitting an order.
Where a customer provides an incorrect or incomplete delivery address, we may not be able to modify the address after the order has entered processing or dispatch.
Customers should contact us as soon as possible if they notice an error in their delivery information.
We will make reasonable efforts to assist where possible, but changes cannot be guaranteed once an order has been processed or transferred to a delivery service.
Additional costs arising directly from incorrect information supplied by the customer may be the customer's responsibility where permitted by law.
11. Consumer Right to Cancel
Customers purchasing online as consumers may have a statutory right to cancel qualifying purchases under UK consumer law.
For qualifying online purchases, the cancellation period will normally expire 14 days after the day on which the customer, or a person nominated by the customer other than the carrier, receives the goods.
Where a single order contains multiple goods delivered separately, the applicable cancellation period may run from receipt of the final relevant item as provided by law.
A customer wishing to exercise a statutory right to cancel should clearly communicate the decision to cancel.
Customers may contact us using the contact information provided in these Terms and Conditions.
The cancellation communication should provide sufficient information for us to identify the relevant order.
Statutory cancellation rights are subject to any lawful exemptions that may apply to particular goods or circumstances.
Nothing in these Terms and Conditions removes any cancellation right that cannot legally be excluded.
12. Returns Following Cancellation
Where a customer validly exercises a statutory right to cancel and is required to return the goods, the goods should be returned within the period required by applicable law.
Unless otherwise required by law, customers should take reasonable care of products while they are in their possession.
Customers may inspect goods in a manner reasonably necessary to establish their nature, characteristics, and functioning.
If goods have been handled beyond what would reasonably be permitted when examining them in a physical shop and their value has been reduced as a result, a deduction may be made from the refund where permitted by law.
Customers should return the relevant products securely and appropriately packaged.
Nothing in this section affects statutory rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods.
13. Faulty, Damaged or Misdescribed Products
Products supplied to consumers must comply with applicable UK consumer law.
Goods must be of satisfactory quality, fit for any particular purpose that has been made known where the law requires this, and match their description.
If a customer receives a product that is faulty, damaged, not as described, or otherwise fails to conform to the contract, the customer may have statutory remedies.
Depending on the circumstances and applicable law, these remedies may include rejection of the goods, a refund, repair, replacement, or a price reduction.
Customers who believe they have received a faulty, damaged, incorrect, or misdescribed product should contact us as soon as reasonably possible and provide sufficient information to identify the order and explain the problem.
We may reasonably request information or evidence necessary to assess the issue.
Nothing in these Terms and Conditions limits statutory remedies available to consumers for non-conforming goods.
14. Refunds
Where a refund is legally due following a valid cancellation, return, order cancellation, or other qualifying circumstance, the refund will be processed in accordance with applicable UK consumer law.
Where required by law, qualifying standard delivery charges paid in connection with a cancelled order will also be refunded.
If the customer selected a delivery method that was more expensive than the least expensive standard delivery option offered, any additional delivery cost may not be refundable where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed where legally permitted.
Where the law permits us to withhold a refund until returned goods have been received or evidence of return has been supplied, we may do so.
Any statutory right to a refund remains unaffected by these Terms and Conditions.
15. Customer Responsibilities
Customers must use the website lawfully and responsibly.
Customers must not:
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Provide deliberately false or misleading information
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Use payment information without proper authorisation
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Attempt to interfere with the operation or security of the website
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Introduce viruses, malicious software, or harmful code
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Attempt unauthorised access to website systems or accounts
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Use the website for fraudulent or unlawful purposes
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Place orders using another person's identity without authorisation
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Abuse refund, payment dispute, promotional, or ordering processes
Customers are responsible for maintaining the confidentiality of information associated with their use of the website.
We reserve the right to take reasonable action where fraudulent, abusive, unlawful, or harmful activity is reasonably suspected.
16. Website Information and Availability
We aim to keep the website reasonably accurate, accessible, and operational.
However, we do not guarantee that the website will always be available without interruption or technical error.
The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, security updates, software changes, network problems, or circumstances outside reasonable control.
We may modify, update, suspend, or remove website content where reasonably necessary.
We may also correct errors in product descriptions, pricing, availability information, photographs, or other website content.
Nothing in this section affects obligations that cannot legally be excluded.
17. Intellectual Property and Website Content
Unless otherwise stated or where third-party rights apply, website content may be protected by intellectual property laws.
Such content may include text, page layouts, graphics, photographs, product descriptions, website design elements, and other original materials.
Users may access website content for legitimate personal shopping and informational purposes.
Website content must not be unlawfully copied, reproduced, distributed, republished, commercially exploited, altered, or used in a manner that infringes applicable intellectual property rights.
Nothing in these Terms and Conditions transfers ownership of intellectual property rights to website users.
18. Liability
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing is intended to exclude or restrict liability for matters for which liability cannot legally be excluded under UK law.
We are responsible for losses suffered by consumers where such losses are a foreseeable result of our breach of these Terms and Conditions or our failure to exercise reasonable care and skill, to the extent required by law.
We are not responsible for losses that were not foreseeable consequences of a breach, except where applicable law provides otherwise.
Products sold through the website are intended primarily for personal and private use unless otherwise stated.
Nothing in this section affects a customer's statutory consumer rights.
19. Changes to These Terms and Conditions
We may revise these Terms and Conditions where reasonably necessary, including to reflect changes to our business operations, website functionality, products, purchasing processes, or applicable legal requirements.
Any revised Terms and Conditions will apply from the point they are made available through the website, subject to applicable law.
Changes will not normally alter contractual rights and obligations that already apply to an accepted order unless this is required by law or agreed with the customer.
Customers should review the Terms and Conditions available on the website when placing an order.
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
20. Governing Law, Complaints and Contact
These Terms and Conditions are governed by applicable law within the United Kingdom, subject to any mandatory consumer protections and jurisdictional rights that apply to the customer.
Nothing in these Terms and Conditions prevents a consumer from relying on mandatory legal rights available in the part of the United Kingdom in which they live.
If a customer has a question, complaint, order issue, or dispute, we encourage the customer to contact us so that the matter can be reviewed and an appropriate resolution can be sought.
Contact details:
Company: Alvessa
Address: 1 ELM GROVE, URMSTON, MANCHESTER, M41 9LN
Email: support@alvessa .online
Telephone: +44 7809738464
These Terms and Conditions should be read together with any other policies presented to customers in connection with purchasing, delivery, cancellation, returns, refunds, payment, and privacy.
Nothing contained in these Terms and Conditions is intended to remove, restrict, or replace any statutory consumer rights that cannot lawfully be excluded or limited.