Shipping Policy

This Shipping Policy explains how orders for arm sleeves are processed, prepared, dispatched, delivered, and handled in relation to shipping. Please review this policy carefully before placing an order.

1. Order Processing

After an order is successfully placed and payment has been confirmed, the order will enter our processing system. During this stage, we may verify the order information, product selection, quantity, delivery details, and payment status before preparing the order for shipment.

Orders will only be prepared for dispatch after the required order and payment information has been successfully received.

2. Order Information

Customers are responsible for providing complete and accurate shipping information when placing an order. This includes the recipient's name, delivery address, postcode, and any other information required for successful delivery.

Incorrect, incomplete, or outdated delivery information may result in delays, failed delivery attempts, returned parcels, or other delivery difficulties.

Customers should carefully review all delivery information before submitting an order.

3. Shipping Address Changes

If you need to request a change to your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist with an address change before the order has been processed or dispatched. However, once an order has entered the dispatch process or has been handed to the delivery provider, we may not be able to change the delivery address.

Submitting an address change request does not guarantee that the change can be completed.

4. Order Preparation

Each order may require preparation before dispatch. Preparation can include reviewing the order, confirming product availability, preparing the arm sleeves, packaging the products, and arranging collection or shipment.

Orders may be processed separately when necessary for operational, packaging, inventory, or delivery reasons.

5. Dispatch

An order is considered dispatched when it has been transferred into the shipping process for delivery to the customer.

Where shipping information is available, customers may receive information relating to the dispatch or delivery of their order.

Dispatch does not mean that the parcel has already been delivered, and delivery times after dispatch may vary depending on the destination and circumstances affecting transportation.

6. Delivery Time

Delivery times may vary depending on the delivery destination, order processing, transportation arrangements, delivery provider operations, local conditions, and other factors outside our direct control.

Any delivery date or delivery timeframe communicated in connection with an order should be treated as an estimate unless expressly stated otherwise.

We cannot guarantee delivery on a particular date where delivery is dependent on third-party transportation or circumstances outside our reasonable control.

7. Delivery Delays

Although we aim to support the timely delivery of orders, delays may occasionally occur.

Possible causes of delays may include transportation disruption, adverse weather, unusually high parcel volumes, public holidays, operational difficulties, customs procedures where applicable, incorrect delivery information, access problems, or circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us with your order details so that we can review the available shipping information.

8. Multiple Shipments

In some circumstances, an order containing more than one item may be shipped in separate parcels.

This may occur because products are prepared separately, packaged separately, or otherwise require different shipping arrangements.

Receiving only part of an order does not necessarily mean that the remaining products are missing. Additional parcels may still be in transit.

9. Delivery Attempts

The delivery provider may make one or more attempts to deliver a parcel to the address supplied with the order.

Where delivery cannot be completed, the parcel may be redirected, held for collection, scheduled for another delivery attempt, or returned according to the delivery provider's procedures.

Customers should follow any delivery instructions or notices provided in relation to an attempted delivery.

10. Failed Delivery

Delivery may fail where the shipping address is incorrect, incomplete, inaccessible, or where the recipient cannot receive the parcel.

If a parcel is returned because the delivery information supplied by the customer was inaccurate or because delivery could not be completed, please contact us so that the situation can be reviewed.

Any further shipping arrangements will depend on the circumstances of the returned parcel and the available delivery options.

11. Returned Parcels

A parcel may be returned to us if delivery cannot be successfully completed.

Examples may include an incorrect address, incomplete delivery details, repeated unsuccessful delivery attempts, refusal of delivery, failure to collect a parcel, or other delivery-related circumstances.

Returned parcels will be reviewed after they have been received and identified.

Customers should contact us if they believe their order has been returned.

12. Delivery Confirmation

A shipment may be recorded as delivered based on the information supplied by the relevant delivery provider.

If tracking or delivery information indicates that a parcel has been delivered but you cannot locate it, please first check the delivery location, entrance, reception area, secure location, household members, or anyone who may have accepted the parcel on your behalf.

If the parcel still cannot be located, please contact us with the relevant order information so that we can review the available delivery details.

13. Lost Parcels

If you believe that a parcel has been lost during transportation, please contact us and provide sufficient information to identify the order.

We may review the available shipping records and, where appropriate, communicate with the relevant delivery provider regarding the shipment.

A parcel should not automatically be considered lost solely because it has been delayed. The circumstances and available delivery information must first be reviewed.

14. Damaged Parcels

If a parcel arrives visibly damaged, customers should inspect the contents carefully.

If the arm sleeves or other contents have been damaged during transportation, please contact us and provide the relevant order details together with clear information regarding the condition of the parcel and product.

Where appropriate, photographs of the packaging and damaged product may be requested so that the issue can be properly assessed.

Please retain the original packaging until the matter has been reviewed.

15. Incorrect Item Received

If the item received does not match the product ordered, please contact us with the order information and details of the product received.

We may request photographs or other reasonable information to verify the issue and determine the appropriate next step.

Customers should avoid unnecessary use of an incorrectly supplied item while the matter is being reviewed.

16. Responsibility for Delivery Information

Customers are responsible for ensuring that the shipping address provided at checkout is suitable for parcel delivery.

We are not responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer.

Customers should also ensure that delivery can reasonably be completed at the address provided.

17. Events Outside Our Reasonable Control

Shipping and delivery may be affected by circumstances that cannot reasonably be prevented or controlled.

These circumstances may include severe weather, transportation interruption, industrial action, carrier disruption, public emergencies, government restrictions, technical failures, natural events, or other unexpected circumstances affecting shipping operations.

Where such circumstances occur, delivery may take longer than originally expected.

18. Shipping Enquiries

For questions concerning dispatch, delivery, delayed parcels, damaged shipments, incorrect deliveries, or other shipping-related matters, please provide sufficient information for us to identify your order.

Providing accurate order information can help us review the shipping status and respond to the enquiry more effectively.

19. Customer Cooperation

Customers may be asked to provide reasonable information when a delivery issue is investigated.

Depending on the circumstances, this may include order details, delivery information, photographs, packaging information, or confirmation regarding the delivery location.

Failure to provide information reasonably required to investigate a shipping issue may affect our ability to resolve the matter efficiently.