Contact Us

We welcome enquiries relating to our arm sleeves, orders, deliveries, returns, product information, and general customer service matters. If you need assistance, please contact us using the details provided below.

Company: Alvessa
Address: 1 ELM GROVE, URMSTON, MANCHESTER, M41 9LN
Email: support@alvessa.online
Telephone: +44 7809738464

1. General Customer Enquiries

Customers may contact us with general questions about our arm sleeves, product availability, product descriptions, ordering, payment, delivery, returns, or other matters relating to purchases made through our website.

When contacting us, please provide enough information for us to understand your enquiry and respond appropriately.

2. Order Enquiries

If your enquiry concerns an existing order, please include the relevant order information in your message whenever available.

Providing accurate order details helps us identify the correct purchase and review the matter more efficiently.

Please avoid sending unnecessary sensitive payment information when contacting us.

3. Product Information

Customers may contact us before placing an order if they require additional information about an arm sleeve displayed on our website.

We can assist with questions concerning product descriptions, available options, sizing information displayed on the relevant product page, materials where stated, intended use, or other product information that is available to us.

Product colours and appearance may vary slightly depending on lighting, photography, screen settings, and individual display devices.

4. Size and Fit Enquiries

If you have questions about the size or fit of an arm sleeve, you may contact us before ordering.

Customers should review the size information provided on the relevant product page before completing a purchase.

Any sizing assistance we provide is intended as general guidance based on the information available and does not guarantee that a particular size will fit every individual in exactly the same way.

5. Delivery Enquiries

Customers may contact us regarding the delivery status of an order, delivery information, delayed parcels, incomplete deliveries, or other delivery-related matters.

When contacting us about a delivery, please provide your order information and any relevant details relating to the issue.

We may need to review the order and available delivery information before providing further assistance.

6. Incorrect or Missing Items

If you believe you have received an incorrect item or that part of your order is missing, please contact us as soon as reasonably possible after receiving the parcel.

Please provide your order details and clearly explain which item is incorrect or missing.

Where appropriate, we may request reasonable supporting information so that we can investigate the issue.

7. Damaged Items

If an arm sleeve arrives damaged or appears to have been damaged during delivery, please contact us promptly.

Your message should include your order information, a description of the problem, and sufficient information for us to assess the issue.

We may request photographs of the item, packaging, or relevant damage where this is reasonably necessary to investigate the matter.

8. Returns and Refund Enquiries

Customers may contact us if they require assistance concerning a return, refund, cancellation, or other post-purchase matter.

Any return or refund request will be considered in accordance with the applicable terms and policies of our website and any rights available to consumers under applicable UK law.

Please provide the relevant order information and clearly explain the reason for your request.

9. Cancellation Enquiries

If you wish to request cancellation of an order, please contact us as soon as possible.

Whether an order can be cancelled may depend on its processing or dispatch status and any applicable consumer rights.

Submitting a cancellation request does not automatically confirm that an order has been cancelled. We will review the request and provide further information where applicable.

10. Payment Enquiries

If you have a question about a payment connected with an order, please provide your order details and a description of the issue.

For security reasons, customers should not send complete bank card numbers, security codes, passwords, or other confidential payment credentials by email or telephone.

We will only request information that is reasonably necessary to review the relevant payment enquiry.

11. Website Enquiries

If you experience a problem while using our website, you may contact us and describe the issue.

Helpful information may include the page involved, the action you were attempting to complete, and a description of any error you experienced.

Please do not provide passwords or unnecessary sensitive information when reporting a website issue.

12. Updating Order Information

If you need to correct information connected with an order, please contact us as soon as possible.

We will make reasonable efforts to assist where the order has not progressed beyond the stage at which the requested change can be made.

We cannot guarantee that delivery details, product selections, or other order information can be changed after an order has entered processing or dispatch.

13. Complaints

If you are dissatisfied with a product, order, service, or customer service experience, you may submit a complaint using our contact details.

Please explain the issue clearly and include relevant order information where applicable.

We will review the information provided and respond based on the circumstances of the complaint.

14. Consumer Rights

Nothing in this Contact Us information is intended to restrict or exclude any statutory rights that cannot legally be excluded under applicable UK consumer law.

Customers may contact us if they believe there is an issue concerning their statutory rights in relation to goods purchased from us.

Each matter will be reviewed according to the relevant circumstances and applicable legal requirements.

15. Personal Information in Communications

When you contact us, we may use the information you provide to identify you where necessary, locate your order, respond to your enquiry, investigate a problem, provide customer support, or maintain appropriate records of our communications.

Please provide only the personal information reasonably necessary for us to assist with your request.

16. Communication Security

Customers should take reasonable care when communicating with us.

Please do not send passwords, complete payment card information, security codes, or other highly confidential credentials through ordinary customer service communications.

If additional information is required to deal with your enquiry, we will explain what information is reasonably necessary.

17. Information Accuracy

Please ensure that the contact information and order details you provide are accurate.

Incorrect or incomplete information may prevent us from locating an order or may delay our ability to respond effectively.

If you realise that information previously provided to us is incorrect, please contact us with the corrected information.

18. Third-Party Enquiries

Where a person contacts us regarding an order placed by another individual, we may need to verify whether we are permitted to discuss the relevant order or personal information with that person.

This is intended to protect customer information and prevent unauthorised disclosure.

We may therefore request reasonable information before discussing certain order details.