This Return & Refund Policy explains the conditions and procedures applicable to purchases of arm sleeves made through our website. We aim to provide a clear and fair process for customers who wish to cancel an order, return an item, or request a refund. Nothing in this policy is intended to limit or exclude any statutory rights available to consumers under applicable United Kingdom consumer law.
1. Right to Cancel an Online Purchase
If you purchase arm sleeves from us online as a consumer, you may have the legal right to cancel your purchase without providing a reason.
You may notify us that you wish to cancel your order within 14 days beginning on the day after you receive the goods.
If an order contains several items delivered separately, the cancellation period may begin from the day after you receive the final item included in the relevant order.
To exercise your right to cancel, you must clearly inform us of your decision before the applicable cancellation period expires.
You may contact us by email at:
Please include sufficient information for us to identify your order.
2. Returning Goods After Cancellation
After notifying us that you wish to cancel your purchase, you should return the goods without unnecessary delay and within 14 days after notifying us of your cancellation.
Returned goods should be securely packaged to reduce the risk of damage during transportation.
Customers should retain appropriate proof of postage or other evidence showing that the goods have been returned.
Please contact us before returning an item so that we can provide appropriate return instructions.
Returns should not be sent without sufficient information identifying the customer and the corresponding order.
3. Condition of Returned Arm Sleeves
Customers are permitted to inspect goods in a manner reasonably necessary to determine their nature, characteristics, size, appearance and suitability.
Returned arm sleeves should, where reasonably possible, be returned in their original condition together with any original packaging, labels, accessories or other items supplied with the product.
Customers should avoid wearing, using, washing, altering or damaging the goods beyond what would reasonably be necessary to inspect them.
Where the value of returned goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make a deduction from the refund where permitted by applicable law.
4. Hygiene and Condition Considerations
For hygiene reasons, customers should try on or inspect arm sleeves carefully and should avoid unnecessary prolonged wear before deciding whether to keep them.
Where a product is supplied sealed for genuine health or hygiene protection and the relevant legal exception applies after the seal has been broken, cancellation rights may be affected.
This provision will only be applied where permitted by applicable United Kingdom consumer law and will not affect a customer's legal rights in relation to faulty, defective, damaged or incorrectly supplied goods.
5. Faulty or Defective Goods
Customers have statutory rights where goods are faulty, defective, not of satisfactory quality, not fit for their intended purpose or do not match their description.
If you believe that an arm sleeve is faulty or defective, please contact us as soon as reasonably possible and provide:
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Your order information
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Your name
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A description of the problem
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Photographs showing the defect where reasonably possible
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Any other information reasonably necessary for us to investigate the issue
Depending on the circumstances and applicable consumer law, you may be entitled to a refund, repair, replacement or another appropriate remedy.
Nothing in this policy restricts your statutory rights relating to faulty goods.
6. Damaged Goods Received
Please inspect your order after delivery.
If an item arrives damaged, please contact us as soon as reasonably possible after discovering the damage.
Where appropriate, we may ask you to provide photographs of:
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The damaged product
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The packaging
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The shipping packaging
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Any visible damage caused during transportation
This information allows us to investigate the issue and determine an appropriate solution.
If the goods were already damaged when delivered, your statutory consumer rights remain unaffected.
7. Incorrect Items
If you receive an item that is different from the item you ordered, please contact us as soon as reasonably possible.
Please provide your order information and details of the item received.
Where we confirm that an incorrect product was supplied, we will provide an appropriate remedy in accordance with applicable consumer law.
Customers should not be required to bear reasonable return costs resulting from an error for which we are responsible.
8. Size and Fit Returns
Where statutory cancellation rights apply, customers may return an arm sleeve because the size, fit or appearance is unsuitable, provided the applicable cancellation and return requirements are followed.
Customers are encouraged to inspect sizing information carefully before placing an order.
Returned products should not show evidence of unnecessary wear, washing, alteration, staining, damage or other use beyond reasonable inspection.
9. Change-of-Mind Returns
Where the statutory cancellation right applies to an online purchase, customers may cancel eligible purchases within the applicable cancellation period even if the product is not faulty.
A customer is not required to provide a reason for exercising a statutory cancellation right.
The product must nevertheless be returned in accordance with the requirements described in this policy.
Your statutory cancellation rights are separate from your rights relating to faulty or incorrectly described products.
10. Return Shipping Costs
Where a customer exercises a statutory cancellation right simply because they have changed their mind, the customer may be responsible for the direct cost of returning the goods where permitted by law.
If goods are faulty, damaged on arrival, incorrectly supplied or otherwise subject to circumstances where we are legally responsible for return costs, reasonable return costs will be handled in accordance with applicable consumer law.
Customers should contact us before arranging a return where the reason for return involves a fault, damage or incorrect item.
11. Original Delivery Charges
Where an eligible online order is cancelled in accordance with applicable statutory cancellation rights, we will refund any standard delivery charge that is required to be refunded under applicable law.
If you selected a delivery method that was more expensive than our standard delivery option, we are not required to refund the additional amount above the cost of the standard delivery service where permitted by law.
Additional delivery services that are not legally refundable will not be included in the refund unless otherwise agreed.
12. Refund Amount
Where a full refund is due, the refund will generally include the amount paid for the eligible returned goods together with any delivery charges that must legally be refunded.
Any lawful deduction for diminished value may be applied where the customer has handled the goods beyond what is reasonably necessary to inspect them.
No deduction will be made merely because a customer reasonably inspected the goods.
Refund calculations will be made in accordance with applicable United Kingdom consumer law.
13. Refund Processing
Where a refund is due following cancellation of an order involving returned goods, we may wait until:
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We receive the returned goods, or
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You provide appropriate evidence that the goods have been returned
whichever occurs first, where permitted by law.
Once the applicable refund requirements have been satisfied, refunds will be processed without unnecessary delay and within the period required by applicable law.
14. Refund Payment Method
Refunds will normally be issued using the same payment method used for the original purchase unless another method has been expressly agreed.
Customers should understand that, after a refund has been issued by us, the time required for the refunded amount to appear may depend on the customer's payment provider or financial institution.
We are not responsible for processing delays caused solely by an external payment provider after the refund has been successfully issued by us.
15. Exchanges
If you wish to obtain a different size or item, please contact us to determine the appropriate return procedure.
An exchange may depend on product availability.
If the requested replacement item is unavailable, an appropriate refund or other remedy may be provided where applicable.
Your statutory rights are not affected by the availability of an exchange.
16. Items That Cannot Be Resold
A customer's statutory rights will not be refused simply because an item cannot easily be resold.
However, where goods have been unnecessarily worn, washed, altered, damaged or handled beyond what is reasonably necessary for inspection, we may reduce the refund to reflect any loss in value where permitted by law.
Faulty goods remain subject to the customer's statutory rights regardless of their resale value.
17. Proof of Purchase
We may request reasonable proof of purchase before processing a return, refund, replacement or other remedy.
Acceptable information may include:
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Order number
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Order confirmation information
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Customer name
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Email address used when ordering
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Payment information sufficient to identify the transaction
Providing accurate information helps us identify the purchase and process the request efficiently.
18. Returned Packages
Customers are responsible for ensuring that returned packages are appropriately packaged and addressed in accordance with the return instructions provided.
We recommend retaining proof that the return has been sent until the return and refund process has been completed.
If a returned package becomes lost during transportation, proof of postage or shipment information may be necessary to establish that the goods were returned.
19. Statutory Consumer Rights
This policy operates alongside your statutory rights under United Kingdom consumer protection law.
Nothing in this Return & Refund Policy is intended to exclude, restrict or reduce any legal right or remedy that cannot lawfully be excluded.
Where any provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will take precedence.
20. Contact Information
For questions regarding returns, cancellations, refunds, damaged products, faulty products or incorrectly supplied orders, please contact:
Company: Alvessa
Address:
1 ELM GROVE
URMSTON
MANCHESTER
M41 9LN
United Kingdom
Email: support@alvessa.online
Telephone: +44 7809738464
When contacting us about an existing purchase, please provide your order information and a clear description of your request so that we can identify the relevant order and assist you appropriately.