This Payment Policy explains how payments are handled when customers purchase arm sleeves through our website. It is intended to provide clear information about payment obligations, transaction processing, pricing, payment verification, failed payments, refunds and payment-related enquiries.
1. Company and Contact Information
This website is operated by:
Company: Alvessa
Address: 1 ELM GROVE, URMSTON, MANCHESTER, M41 9LN
Email: support@alvessa.online
Telephone: +44 7809738464
Customers may contact us using the details above if they have questions regarding payments, charges, payment confirmations or payment-related issues.
2. Payment Requirement
Payment is required when placing an order through our website unless another payment arrangement is expressly presented during checkout.
An order may not be accepted or processed until the required payment has been successfully authorised or otherwise confirmed.
Customers are responsible for ensuring that the payment information supplied during checkout is accurate, complete and valid.
3. Prices
The price applicable to a product is the price displayed on the relevant product page or during checkout at the time the order is submitted.
Customers should review the product price, quantity, delivery information and total amount payable before confirming an order.
Where applicable, any additional mandatory charges connected with an order will be displayed before the customer completes the purchase.
We will not intentionally impose optional additional charges without the customer's express agreement, consistent with UK requirements concerning additional payments in online transactions.
4. Order Total
Before payment is submitted, customers should be given an opportunity to review the total amount payable for their order.
The amount shown at the final stage of checkout will normally represent the amount that the customer authorises for payment, subject to any corrections required because of an obvious pricing, technical or processing error.
Submitting an order that clearly requires payment constitutes the customer's instruction to proceed with the purchase and payment obligation.
5. Payment Authorisation
When a customer submits payment information, the transaction may be subject to authorisation by the customer's bank, card issuer or applicable payment service.
Payment authorisation may include security checks designed to confirm that the payment instrument is valid and that the person making the payment is authorised to use it.
We cannot guarantee that every payment attempt will be approved.
6. Payment Verification and Fraud Prevention
Orders may be subject to reasonable payment and security verification before they are processed or dispatched.
Where information associated with an order appears incomplete, inconsistent or potentially unauthorised, processing may be delayed while reasonable checks are carried out.
We may decline or cancel an order where payment cannot be verified, payment authorisation is refused, or there are reasonable grounds to suspect fraudulent or unauthorised activity.
7. Failed or Declined Payments
A payment may be unsuccessful for reasons including insufficient funds, incorrect payment information, payment-provider restrictions, security verification failures or refusal by the customer's bank or card issuer.
If a payment is declined, customers may need to contact their bank or payment provider for further information.
We are not responsible for a refusal made independently by a customer's bank, card issuer or payment service.
8. Duplicate Payment Attempts
Customers should avoid repeatedly submitting payment while a transaction is still being processed.
If a customer believes the same order has been charged more than once, they should contact us using the contact information stated in this Payment Policy and provide sufficient order details for the payment to be investigated.
Where a confirmed duplicate charge has occurred in connection with the same transaction, appropriate corrective action will be taken.
9. Payment Confirmation
Successful submission of payment does not necessarily mean that an order has been finally accepted.
Payment confirmation and order acceptance may occur at different stages of the transaction.
Customers should retain any order confirmation or payment-related information provided after checkout for reference.
10. Incorrect Payment Information
Customers are responsible for checking payment information carefully before submitting an order.
Incorrect payment information may result in a transaction being rejected, delayed or cancelled.
Customers should not submit payment information that they do not have authority to use.
11. Currency and Bank Charges
Customers should review the currency displayed during checkout before completing payment.
Where a customer's bank, card issuer or payment provider applies currency conversion, international transaction fees or other independent banking charges, those charges are determined by the relevant provider and are outside our control.
Customers should contact their own financial institution if they require information regarding such charges.
12. Payment Security
We take reasonable measures to ensure that payment-related transactions are handled appropriately.
Depending on the payment process used at checkout, payment information may be processed by third-party payment service providers or financial institutions responsible for authorising and completing the transaction.
Customers should not send full payment-card details to us through ordinary email unless a secure method specifically designed for that purpose is provided.
13. Payment-Related Personal Information
Payment transactions may involve processing personal information such as a customer's name, billing details, contact information, order information and payment-related transaction information.
Payment information can constitute personal data, and businesses processing personal information are generally subject to applicable UK data-protection requirements.
Such information should only be processed where reasonably necessary for purposes including processing orders, managing payments, preventing fraud, maintaining transaction records and handling payment-related enquiries.
14. Refund Payments
Where a customer is entitled to a refund under our applicable return and refund terms or under mandatory UK consumer law, the refund will be processed in accordance with the circumstances of the relevant order.
Where reasonably possible, refunds will ordinarily be associated with the payment used for the original transaction.
The time required for a completed refund to appear in the customer's account may depend on the customer's bank, card issuer or payment provider.
15. Cancelled Orders
If an order is cancelled before completion and payment has already been collected, any refund that is legally or contractually due will be handled in accordance with the applicable cancellation and refund terms.
Cancellation of an order does not necessarily result in an immediate visible credit to the customer's bank or payment account because financial institutions may require additional processing time.
16. Payment Disputes
Customers who believe a payment has been charged incorrectly should contact us as soon as reasonably possible.
Customers should provide information sufficient for us to identify the relevant order and transaction, such as their order details, the amount charged and a description of the issue.
We may request reasonable additional information where necessary to investigate the transaction.
Nothing in this Payment Policy is intended to restrict any rights that a customer may have under applicable UK consumer law.
17. Chargebacks and Unauthorised Transactions
If a customer does not recognise a transaction, they should contact us so that the matter can be reviewed.
Customers may also contact their bank, card issuer or payment provider where they believe that their payment method has been used without permission.
We may provide relevant transaction and order information to authorised financial institutions or payment processors where reasonably necessary to investigate a payment dispute, suspected fraud or chargeback, subject to applicable legal requirements.
18. Pricing and Technical Errors
Although reasonable care may be taken when displaying prices and processing transactions, technical, administrative or system errors may occasionally occur.
If an obvious pricing or payment error is identified before an order is completed, we may contact the customer to explain the issue and, where appropriate, provide the customer with the opportunity to proceed using the correct information or cancel the order.
Any contractual term or payment practice used in connection with customers should remain fair and transparent. UK consumer guidance specifically emphasises fairness and transparency in consumer contract terms.
19. Customer Payment Responsibilities
By placing an order, the customer confirms that:
-
The payment information provided is accurate to the best of their knowledge.
-
They are authorised to use the payment method submitted.
-
They have reviewed the amount payable before confirming the transaction.
-
They understand that payment may be subject to approval by their bank or payment provider.
-
They will not intentionally submit fraudulent, stolen or unauthorised payment information.
-
They will provide reasonable information if verification of a payment or order is required.
UK distance-selling rules require businesses to provide customers with specified information when goods are sold online, and online purchasing arrangements must make the customer's payment obligation clear.
20. Payment Policy Enquiries
For questions about a payment, duplicate charge, unsuccessful transaction, refund payment or other payment-related matter, customers may contact:
Company: Alvessa
Address: 1 ELM GROVE, URMSTON, MANCHESTER, M41 9LN
Email: support@alvessa.online
Telephone: +44 7809738464
Customers should include enough information for the relevant order or transaction to be identified, but should avoid sending unnecessary sensitive financial information by ordinary email.
This Payment Policy should be read together with the other terms and policies applicable to purchases made through the website. Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded or limited under applicable UK law.