Privacy Policy

1. Introduction

Alvessa respects the privacy of visitors and customers and is committed to handling personal information responsibly, securely, fairly and transparently.

This Privacy Policy explains how we may collect, use, store, disclose and protect personal information when you visit our website, browse our arm sleeve products, place an order, contact us, request customer support or otherwise interact with our online store.

Our handling of personal information is intended to comply with applicable United Kingdom data protection requirements, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Company: Alvessa
Address: 1 ELM GROVE, URMSTON, MANCHESTER, M41 9LN
Email: support@alvessa.online
Telephone: +44 7809738464

2. Personal Information We May Collect

Depending on how you use our website and services, we may collect personal information including:

  • Your name.

  • Billing address.

  • Delivery address.

  • Email address.

  • Telephone number.

  • Order details.

  • Products purchased or considered.

  • Order value and transaction information.

  • Payment-related information necessary to process a transaction.

  • Communications and enquiries sent to us.

  • Customer service correspondence.

  • Returns, refunds or order issue information.

  • Website usage information.

  • Internet Protocol address.

  • Browser and device information.

  • Cookie and similar technology information.

  • Information relating to your interactions with our website.

We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Place an order.

  • Enter information during checkout.

  • Contact us by email or telephone.

  • Submit an enquiry.

  • Request assistance concerning an order.

  • Provide delivery or billing information.

  • Communicate with us regarding a return, refund, replacement or other customer service matter.

  • Use or browse our website.

Certain technical information may also be collected automatically when you visit or interact with the website, including device, browser, network and website usage information.

Information may also be received from service providers involved in processing transactions, delivering orders, maintaining the website or supporting our business operations where this is necessary to provide our services.

4. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and managing orders.

  • Confirming purchases.

  • Processing payments.

  • Arranging order fulfilment.

  • Delivering purchased products.

  • Providing order status information.

  • Communicating about orders.

  • Responding to questions and enquiries.

  • Providing customer service.

  • Handling returns, refunds, replacements and disputes.

  • Maintaining transaction and business records.

  • Preventing fraudulent or unauthorised transactions.

  • Protecting the security of our website and customers.

  • Diagnosing technical problems.

  • Improving website functionality and customer experience.

  • Understanding how visitors interact with the website.

  • Complying with applicable legal, accounting, tax or regulatory obligations.

  • Establishing, exercising or defending legal claims.

We will not use personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by applicable law.

5. Lawful Bases for Processing

Where required under applicable United Kingdom data protection law, we process personal information only where an appropriate lawful basis applies.

Depending on the circumstances, this may include:

Contractual necessity: We may process personal information where it is necessary to enter into or perform a contract with you, including processing your order, accepting payment, delivering products and providing customer support relating to your purchase.

Legal obligation: We may process information where this is necessary to comply with applicable legal, regulatory, accounting, taxation or other obligations.

Legitimate interests: We may process certain information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms. This may include protecting our website, preventing fraud, managing customer enquiries, improving our services and maintaining appropriate business records.

Consent: Where processing is based on consent, you may withdraw that consent where applicable.

The lawful basis used will depend on the particular information and purpose of the processing.

6. Order and Transaction Information

When you purchase arm sleeves through our website, we may process information required to complete and administer the transaction.

This may include your identity and contact information, billing and delivery details, products ordered, transaction amount and related order information.

We use this information to:

  • Confirm the order.

  • Process the transaction.

  • Arrange fulfilment.

  • Deliver the order.

  • Communicate with you regarding the purchase.

  • Respond to questions about the order.

  • Handle appropriate post-purchase requests.

  • Maintain necessary transaction records.

Providing certain information may be necessary for us to complete your purchase. If required information is not provided, we may be unable to process or fulfil the order.

7. Payment Information

Payment information provided during checkout may be processed for the purpose of completing your purchase, confirming payment, preventing fraud, processing refunds where applicable and maintaining appropriate transaction records.

Payment processing may involve third-party payment service providers where necessary to complete your transaction.

We do not require more payment information than is reasonably necessary for the processing of a transaction.

Where a payment service provider processes your payment directly, its handling of information may also be subject to its own privacy and security practices.

8. Delivery and Fulfilment Information

To fulfil and deliver purchases, we may use your name, telephone number, email address, delivery address and relevant order information.

Where necessary, information may be provided to delivery, logistics, fulfilment or related service providers solely to the extent reasonably required to process and deliver an order.

These parties may use the information to perform functions including:

  • Preparing shipments.

  • Delivering parcels.

  • Providing delivery notifications.

  • Confirming delivery.

  • Addressing delivery problems.

We seek to limit the information disclosed to what is reasonably necessary for the relevant service.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain security, understand website usage and improve the browsing experience.

Cookies may include technologies necessary for functions such as:

  • Shopping basket functionality.

  • Checkout processes.

  • Website security.

  • Session management.

  • Remembering preferences.

  • Website performance.

  • Understanding website traffic and usage.

Where consent is legally required for non-essential cookies or similar technologies, such technologies should not be used until the appropriate consent has been obtained.

You may also be able to manage certain cookie preferences using your browser or website controls where available.

Disabling certain cookies may affect the operation or functionality of parts of the website.

10. Sharing Personal Information

We do not disclose personal information without a legitimate reason.

We may share limited personal information with service providers where necessary to operate our online store and provide services to customers.

These may include organisations involved in:

  • Payment processing.

  • Order fulfilment.

  • Shipping and delivery.

  • Website hosting and technical infrastructure.

  • Website maintenance and security.

  • Communications and customer support.

  • Accounting or professional services where necessary.

  • Fraud detection and prevention.

We may also disclose information where required by law, regulation, legal proceedings, governmental authority or other lawful requirement.

Where service providers process personal information on our behalf, we expect personal information to be handled appropriately and only for authorised purposes.

11. International Data Transfers

Some service providers used in connection with an online store may operate, store information or process information outside the United Kingdom.

Where personal information is transferred internationally and applicable data protection law requires safeguards, appropriate measures should be used to ensure an adequate level of protection for that information.

The safeguards used will depend on the circumstances of the transfer and the destination to which the information is transferred.

12. Data Security

We take reasonable organisational and technical measures designed to protect personal information against:

  • Unauthorised access.

  • Unauthorised disclosure.

  • Accidental loss.

  • Misuse.

  • Alteration.

  • Destruction.

  • Unlawful processing.

Access to personal information should be limited to persons or service providers who reasonably need access for legitimate business purposes.

However, no method of electronic transmission or storage can provide absolute security, and we cannot guarantee that every security incident can be prevented.

Customers are also encouraged to take reasonable precautions when using online services and to protect any account, device or login credentials under their control.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is necessary to satisfy applicable legal, accounting, tax, regulatory, contractual or dispute-resolution obligations.

Different categories of information may therefore be retained for different periods.

When determining an appropriate retention period, we may consider:

  • The type of information involved.

  • The reason the information was collected.

  • Whether an ongoing customer relationship exists.

  • Legal or regulatory record-keeping requirements.

  • The possibility of disputes or claims.

  • Security and fraud-prevention requirements.

When personal information is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of in accordance with appropriate procedures.

14. Your Data Protection Rights

Subject to applicable United Kingdom data protection law and any relevant limitations or exceptions, you may have rights concerning your personal information.

These may include:

Right of access: You may request confirmation as to whether we process your personal information and request access to personal information we hold about you.

Right to rectification: You may request correction of personal information that is inaccurate or completion of information that is incomplete.

Right to erasure: In certain circumstances, you may request deletion of personal information.

Right to restriction: In certain circumstances, you may request that processing of your personal information be restricted.

Right to object: Where applicable, you may object to certain processing of your personal information, particularly where processing is based on legitimate interests.

Right to data portability: Where applicable, you may request personal information in a structured and commonly used format or request that qualifying information be transferred to another organisation.

Right to withdraw consent: Where we rely upon consent as the lawful basis for processing, you may withdraw that consent.

The availability of a particular right depends on the circumstances and the lawful basis under which the information is being processed.

15. Exercising Your Rights

Requests concerning personal information or data protection rights may be submitted using the contact information provided in this Privacy Policy.

We may need to request information reasonably necessary to verify your identity before responding to a request. This helps protect personal information from unauthorised disclosure.

We may also request additional information where reasonably necessary to understand the scope of your request.

We will handle valid requests in accordance with applicable data protection requirements.

Certain requests may be subject to lawful limitations or exemptions, and we may retain information where applicable law requires or permits us to do so.

16. Children’s Privacy

Our website and arm sleeve products are not intended to require children to provide unnecessary personal information.

We do not knowingly seek to collect personal information from children where such collection would be inappropriate or unlawful.

If we become aware that personal information relating to a child has been collected in circumstances where it should not have been collected, we will take reasonable steps to review and appropriately handle that information.

Parents or guardians who believe that a child has provided personal information to us may contact us using the details contained in this Privacy Policy.

17. Fraud Prevention and Website Security

We may process certain customer, transaction, device and technical information for legitimate security and fraud-prevention purposes.

This may include identifying:

  • Suspicious transactions.

  • Unauthorised access attempts.

  • Fraudulent payment activity.

  • Abuse of website functionality.

  • Security threats.

  • Unusual order patterns.

Where reasonably necessary, transactions may be reviewed or additional verification may be required before an order is accepted, processed or fulfilled.

Information may also be retained where reasonably necessary for preventing repeated fraud or protecting our legal rights.

18. Third-Party Services

Our website may rely on third-party service providers for functions necessary to operate an online store.

Where you interact directly with a third-party service or where a third party independently determines how it processes personal information, that organisation may act as a separate controller of your information.

We are not responsible for the independent privacy practices of third-party organisations where they process information for their own purposes.

We seek to disclose personal information only where reasonably necessary for legitimate business functions or where disclosure is otherwise permitted or required by law.

19. Changes to This Privacy Policy

We may revise this Privacy Policy where necessary to reflect changes in:

  • Our business operations.

  • The way we process personal information.

  • Website functionality.

  • Services used to operate the website.

  • Legal or regulatory requirements.

  • Security or privacy practices.

The version displayed on our website will represent the privacy information applicable to our website at that time.

We encourage users to review this Privacy Policy periodically to understand how their personal information is handled.

20. Contact Us

If you have questions about this Privacy Policy, how your personal information is processed, or if you wish to exercise an applicable data protection right, you may contact us using the following details:

Company: Alvessa
Address: 1 ELM GROVE, URMSTON, MANCHESTER, M41 9LN
Email: support@alvessa.online
Telephone: +44 7809738464

We will review privacy-related enquiries and requests and respond in accordance with applicable United Kingdom data protection requirements.